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FAQs / Help

How should I book my session?

To book a climbing session please go to our online booking page (here) take a look at the available sessions and select your date, time, scroll down to the number of climbers and press the + sign to add or take away numbers, then enter your details and book your session.

Is Clip n Climb just for Kids?

No! Loads of adults climb with us and kids too.  Adults can climb in any session that has free spaces, we also do private hire and corporate events.

What is your minimum age?

Our minimum age is 4 years old, sadly this is not negotiable.

What is your cancellation policy?

Cancellations or changes to a normal booking can be made up to 48hrs before

Cancellations and changes to an EXCLUSIVE or CORPORATE booking are to be made up to a week before.

Can I buy tickets for the Leap of Faith / Vertical Drop Slide on the day?

Yes from the Café or Reception at £5 per ticket

What should we wear?

Closed toe shoes, trainers are best, clothes you can move around in, leggings  and sports kit are ideal.

What time will my session start?

Timings for your 90-minute session at CNC Chelsea are as follows:

Your session will start on the hour so please arrive at 1 o’clock for a 1pm session etc.

At five or 10 past the hour, once we have checked all the guests in we will head downstairs to put harnesses on and discuss safety.

We will head to the arena at half past the hour e.g. 1.30pm, the instructors will call up to the balcony to make sure everyone comes down at half past. We will then show you how to safely climb the wall and abseil with a visual demonstration.

You will them climb for one hour e.g. 1.30pm-2.30pm.

At the end of the session we will collect the harnesses and send everyone back to the balcony to be collected/ head to the Party Room.

We’ve been before – do we have to do the training again?

Yes, everyone must do the training before every session they climb with us, even if you’ve been hundreds of times!

Do I have to climb with my child/children?

You don’t have to, we will have plenty of staff on the Arena floor to help the children but lots of adults climb with us too.

Do I have to pay if I am just watching?

If you want a guaranteed spot on the Arena floor book a climbing space for yourself along with the kids. If sessions are not too busy we are happy to have a small number of parents down on the Arena floor who aren’t climbing however if the session is busy you will be asked to wait on the balcony unless you have booked a climbing spot.

Do I have to buy/reserve the Party Room?

If you plan to bring or serve any of your own food (birthday cakes included) at Clip n Climb Chelsea you will need to book in advance the party room in our café at £100 for an hour. This hour includes your setting up and cleaning up time.

If you buy all your food & drinks from the café you do not need to book our party room.

What food and drinks do you sell in the café?

A selection of cakes and brownies, delicious coffees and teas alongside raw juices, smoothies and milkshakes. We also have Panini’s, hot crossed buns and pancakes, popcorn, apple crisps and more. For our after school clubs we offer a warm tea such as: pasta pesto, soup or Panini.

Which sessions are just for adults?

Adults can join any Clip n Climb Session but for those of you who don’t want to climb with any kids we have a range of options: We have Climbercise classes on a Tuesday 6.45-7.45pm we also have Yoga Climb on Thursday mornings 9.15-10.45 all of which are just for adults. We also have party packages for Adults for private hire and corporate events which are very popular.

I have left something behind, have you found it?

We have a vast amount of lost property, please come in and ask someone to look for your item or help you look through the lost property box. Whilst we do our best to help you reunite with your item Clip n Climb Chelsea cannot accept resposibility for items lost or mislaid on the premesis.

What are the local parking restrictions?

Please take a look at our website under Contact us > Directions. (Please remember to bring change for the parking metres)

Trouble with your purchase? Contact Clip 'n Climb Chelsea

info@clipnclimbchelsea.co.uk 020 7736 2271

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