FAQs / Help
To book a climbing session please go to our online booking page (here) take a look at the available sessions and select your date, time, scroll down to the number of climbers and press the + sign to add or take away numbers, then enter your details and book your session.
Our minimum age is 4 years old, sadly this is not negotiable.
For under-4's we run Toddler Sessions during term time mornings at 10.15am. See the website for more details.
Cancellations or changes to a normal booking can be made up to 48hrs before
Cancellations and changes to an EXCLUSIVE or CORPORATE booking are to be made up to a week before.
Yes from the Café or Reception at £5 per ticket for 2 goes per person.
The tickets are non-refundable, non-transferable (to another day) and can be purchased up to 10 minutes past the hour of your climb.
Closed toe shoes, trainers are best, clothes you can move around in, leggings and sports kit are ideal.
Timings for your 90-minute session at CNC Chelsea are as follows:
Your session will start on the hour so please arrive at 1 o’clock for a 1pm session etc.
At five or 10 past the hour, once we have checked all the guests in we will head to the Training Room with climbers only to put harnesses on, demonstrate equipment and discuss safety. Non-climbers are warmly invited to wait in the cafe or the viewing area downstairs.
We will head to the arena at half past the hour e.g. 1.30pm, and climbers will them be in the climbing arena for one hour e.g. 1.30pm-2.30pm. We use the last few moments to remove harnesses before releasing climbers from the arena at half past the hour.
Yes, everyone must do the training before every session they climb with us, even if you’ve been hundreds of times!
You don’t have to, we will have plenty of staff on the Arena floor to help the children but lots of adults climb with us too and the children particularly love to see grown-ups having a go!
If you want a guaranteed spot on the Arena floor book a climbing space for yourself along with the kids. If you don't want or need to be in the arena, we warmly invite you to watch from the cafe or downstairs viewing area.
Adults can join any Clip n Climb Session but for those of you who don’t want to climb with any kids we have a range of options: We run Adults Only climbs on the first Friday and Saturday evenings of each month, at 6pm. We also have party packages for Adults for private hire and corporate events which are very popular.
We have a vast amount of lost property, and whilst we do our best to help you reunite with your item Clip n Climb Chelsea cannot accept resposibility for items lost or mislaid on the premises. We will keep lost property for 48 hours before disposing of it to charity.
Please take a look at our website under Contact us > Directions. There is Pay and Display parking on the street, but no on-site parking.