Clip 'n Climb Chelsea Ticket Portal

FAQs / Help

How should I book my session?

To book a climbing session please go to our online booking page (here) take a look at the available sessions and select your date, time, scroll down to the number of climbers and press the + sign to add or take away numbers, then enter your details and book your session.

What is your minimum age?

Our minimum age is 4 years old, sadly this is not negotiable.

For under-4's we run Toddler Sessions during term time mornings at 10.15am.  See the website for more details.

What is your cancellation policy?

Cancellations or changes to a normal booking can be made up to 48hrs before

Cancellations and changes to an EXCLUSIVE or CORPORATE booking are to be made up to a week before.

Can I buy tickets for the Stairway To Heaven / Vertical Drop Slide on the day?

Yes from the Café or Reception at £5 per ticket for 2 goes per person.

The tickets are non-refundable, non-transferable (to another day) and can be purchased up to 10 minutes past the hour of your climb.

What should we wear?

Closed toe shoes, trainers are best, clothes you can move around in, leggings and sports kit are ideal.

What time will my session start?

Timings for your 90-minute session at CNC Chelsea are as follows:

Your session will start on the hour so please arrive at 1 o’clock for a 1pm session etc.

At five or 10 past the hour, once we have checked all the guests in we will head to the Training Room with climbers only to put harnesses on, demonstrate equipment and discuss safety.  Non-climbers are warmly invited to wait in the cafe or the viewing area downstairs.

We will head to the arena at half past the hour e.g. 1.30pm, and climbers will them be in the climbing arena for one hour e.g. 1.30pm-2.30pm.  We use the last few moments to remove harnesses before releasing climbers from the arena at half past the hour.
 

We’ve been before – do we have to do the training again?

Yes, everyone must do the training before every session they climb with us, even if you’ve been hundreds of times!

Do I have to climb with my child/children?

You don’t have to, we will have plenty of staff on the Arena floor to help the children but lots of adults climb with us too and the children particularly love to see grown-ups having a go!

Do I have to pay if I am just watching?

If you want a guaranteed spot on the Arena floor book a climbing space for yourself along with the kids. If you don't want or need to be in the arena, we warmly invite you to watch from the cafe or downstairs viewing area.

Which sessions are just for adults?

Adults can join any Clip n Climb Session but for those of you who don’t want to climb with any kids we have a range of options: We run Adults Only climbs on the first Friday and Saturday evenings of each month, at 6pm.  We also have party packages for Adults for private hire and corporate events which are very popular.

I have left something behind, have you found it?

We have a vast amount of lost property, and whilst we do our best to help you reunite with your item Clip n Climb Chelsea cannot accept resposibility for items lost or mislaid on the premises.  We will keep lost property for 48 hours before disposing of it to charity.

What are the local parking restrictions?

Please take a look at our website under Contact us > Directions. There is Pay and Display parking on the street, but no on-site parking.